Refund Policy

At HarmroGallery, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• Time Frame: You have 7 calendar days to return an item from the date you received it.
• Non-returnable items: Custom or personalized orders, digital downloads, and gift cards are not eligible for return.

Refunds

• Inspection: Once we receive your return, we will inspect the item and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 Exchanges

• Replacement: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us with your order number and details about the product.

 Shipping:

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Return Shipping Process: To return your product, mail it to the address provided in our return instructions.

 Contact Us

• Customer Support: If you have any questions on how to return your item to us, contact our customer service team at contact@hamrogallery.com
• Feedback: Your feedback is important to us. If you have any issues with your purchase, please let us know so we can improve our service.

 Thank you for shopping with HamroGallery. We value your business and are committed to providing you with an exceptional shopping experience.